Student Support Services

We want you to enjoy your time studying here, but we understand that there may be times when you need a little extra support. Whether you need advice about accommodation, settling into student life, or just want a chat with our friendly Student Support team, we are here to help.
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Support for all students

Learning support

You will have access to coaching tutors for study support and help you improve your study skills

For disabled students our learning support team can help with alternative assessment arrangements, applications for Disabled Students’ Allowance (DSA) and more.

More information on DSA support rates for Needs Assessment Centres.

Disabled Students Higher Education Transition Pack

Wellbeing support

You will have access to mental health support, professional counselling and advice should you want someone to talk to confidentially.

Financial support

Our financial guidance includes help with Student Finance applications, access to extra funding and bursaries, a student hardship fund to help you in times of need and access to personalised advice on budgeting.

Careers support

Our progression and careers support can provide you with face-to-face advice, skills development, paid work opportunities and placements, and resources to help you build your CV and professional networks.

The University Centre Hub

The University Centre Hub is the home of your online classroom, news, events and study information. It also features useful services from our Student Support Team.

You have access to lots of information on wellbeing, finance, additional learning support available and all the key information you need whilst you study.

You can use The UC Hub to connect with other students, discover opportunities or keep up to date with University Centre news.

We provide advice and support to disabled students, this includes those with physical disabilities, medical conditions, sensory impairments, autistic spectrum conditions and specific learning difficulties like dyslexia. We can also support you to apply for DSA if you need to. Support can include study skills sessions, adapted materials, assistive technology, assistance with mobility and signposting to relevant external support providers.

Disabled Students’ Allowance, or DSA as you will hear it be called, is a grant paid by your funding body that can help to support you during your time studying with us. DSA is not a loan, so you do not have to pay this back. It can pay for services, support and equipment. You can be eligible for this grant if you have a physical disability, learning difficulty, mental health condition or sensory impairment. You can find out more about if you qualify for this through the government website, or by looking on YourDSA.

We provide a range of services and resources to help you develop the skills you need for academic success. There’s weekly sessions, one-to-one support and resources available via our UC Hub and Student Support Google Classroom. We can also provide advice on reasonable adjustments to teaching, assessments, and exams and referral to other support services.

We have a team of qualified counsellors who can support students if they experience difficulties with their mental health while studying. The support offered includes short term counselling, referral and signposting information, reasonable adjustments and support with applying for DSA (Disabled Students’ Allowance). Students will also be informed of external support and resources available to them in their initial assessment. This includes self-care tips, self-help strategies, external support groups, helplines and online support. Mentor support is also available to students who may need support adjusting to college. If you are struggling at college, we can help you to communicate with tutors about how they can best support you.

We offer a variety of services to improve your employability and prepare you for your desired career path after you study. Access practical tips from getting a part-time job to finding graduate positions, from learning how to craft the perfect CV to connecting with industry and from joining our Student Ambassadors programme to finding volunteering opportunities.

Our support includes:

  • One-to-one appointments on CVs, cover letters, personal statements and interview preparation
  • Support with searching for a job and proofreading your applications
  • Access to key information and resources to equip you with the knowledge to succeed
  • Regular workshops to develop your employability skills

There is financial support and advice available to you to ensure you feel prepared financially whilst you study. If you are struggling to understand how student finance works, you need to find out what funding you may be eligible for, or you need help to manage your money, Student Support can help.

We can help you:

  • Apply for Student Finance England
  • Work out what you are eligible for, and ensure you receive your full entitlements
  • Look at possible emergency help if you are in financial difficulty or struggling with cash flow.
  • Work out a budget and understand your income and expenditure.
  • We can contact Student Finance on your behalf, with your permission.
  • We can refer you to other agencies for more in depth help if you have debts etc.


The safety and wellbeing of our students and staff is a top priority at the University Centre. All staff are trained in safeguarding and child protection and our dedicated safeguarding team is on hand for advice and support. In our last Ofsted inspection, safeguarding in the college was judged to be ‘effective’.

Safeguarding covers anything that may pose a risk to the safety and wellbeing of an individual, this includes but is not limited to the following:

  • All forms of abuse (physical, emotional, sexual and financial)
  • Neglect
  • Bullying (including cyber bullying)
  • Children missing education
  • Child sexual exploitation
  • Domestic violence
  • Drugs
  • Faith abuse
  • Female genital mutilation (FGM)
  • Forced marriage
  • Gangs and youth violence
  • Mental health
  • Preventing radicalisation
  • Relationship abuse
  • Sexting
  • Trafficking

As a college, we take measures to ensure that our safeguarding duty is being met. These measures include:

  • Having a clear policy and procedures in place
  • Having a team of specialist stay safe officers
  • Carrying out background checks on all employees
  • Encouraging staff and students to raise concerns
  • Taking all concerns seriously and acting upon them
  • Training all staff in safeguarding
  • Delivering tutorial sessions covering safeguarding topics

You can view our safeguarding policy

Luminate Safeguarding Children and Adults Policy

Report a concern

If you are a student at the University Centre and you are worried about yourself or a fellow student, please speak to a member of staff. They will pass this information onto the safeguarding team who can take further action. You can also use this ‘Report It’ form.

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